{"id":177,"date":"2017-12-19T23:39:53","date_gmt":"2017-12-19T23:39:53","guid":{"rendered":"http:\/\/demo.gloriathemes.com\/wp\/cloux\/?page_id=177"},"modified":"2020-11-30T18:42:39","modified_gmt":"2020-12-01T02:42:39","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/www.mercadokeys.com.mx\/eng\/ayuda\/","title":{"rendered":"Help"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><strong><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.mercadokeys.com.mx\/wp-content\/uploads\/2020\/11\/logo_lockup_google_translate_icon_horizontal_en-gb-002-300x94.png\" width=\"121\" height=\"38\" \/><\/strong><\/h2>\n<h2><strong>Contact us, we are here to help you<\/strong><\/h2>\n<div class=\"col-md-12\">\n<p>We are at your disposal to help you with the services of <span style=\"color: #ffcc00;\">MercadoKeys<\/span> anytime. If you have any questions or need to report a problem, contact our MercadoKeys Customer Service Center and we will respond as soon as possible.<\/p>\n<h3>Do you need help with one of your purchases?<\/h3>\n<p>Simply use the form that appears below and write us briefly and clearly what your problem is.<\/p>\n<h3>To help us investigate and resolve your issue, please have the following information ready when you contact us:<\/h3>\n<ul>\n<li>Your name and address.<\/li>\n<li>Phone number to call during the day.<\/li>\n<li>Preferred contact hours.<\/li>\n<li>8-digit transaction reference number.<\/li>\n<li>Details of the problem and the resolution you want.<\/li>\n<li>Order and order number.<\/li>\n<li>Proof of payment.<\/li>\n<\/ul>\n<h3>Contact methods<\/h3>\n<ul>\n<li>Visit our FAQ page for answers to the most common questions.<\/li>\n<li>Send us an email to\u00a0<a title=\"Correo electr\u00f3nico de atenci\u00f3n al cliente de MoneyGram\" href=\"mailto:contacto@mercadokeys.com\" target=\"_blank\" rel=\"noopener noreferrer\">contacto@mercadokeys.com\u00a0<\/a><\/li>\n<li>Call to: <a href=\"tel:+6648896936\">664 889 6936<\/a><\/li>\n<\/ul>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 3.846rem\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f55946-o1\" lang=\"es-MX\" dir=\"ltr\" data-wpcf7-id=\"55946\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/eng\/wp-json\/wp\/v2\/pages\/177#wpcf7-f55946-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/eng\/wp-json\/wp\/v2\/pages\/177#wpcf7-f55946-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"55946\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_MX\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f55946-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<label> Name\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"175\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\n<label> Email\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"175\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\n<label> Subject\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"175\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n\n<label> Your message (optional)\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"172\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"eng\"\/><\/form>\n<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 2.308rem\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Cont\u00e1ctanos, estamos para ayudarte Estamos a tu disposici\u00f3n para ayudarte con los servicios de MercadoKeys en cualquier momento. Si tienes alguna pregunta o necesitas reportar un problema, comun\u00edcate con nuestro Centro de Atenci\u00f3n a Clientes de MercadoKeys y te responderemos lo m\u00e1s pronto posible. \u00bfNecesitas ayuda con una de tus compras? Simplemente utiliza el formulario...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-177","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ayuda - MERCADOKEYS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mercadokeys.com\/ayuda\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ayuda - MERCADOKEYS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mercadokeys.com\/ayuda\/\" \/>\n<meta property=\"og:site_name\" content=\"MERCADOKEYS\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-01T02:42:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mercadokeys.com\/wp-content\/uploads\/2020\/11\/logo_lockup_google_translate_icon_horizontal_en-gb-002-300x94.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mercadokeys.com\/ayuda\/\",\"url\":\"https:\/\/www.mercadokeys.com\/ayuda\/\",\"name\":\"Ayuda - 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